Our Return policy lasts for a maximum of 30 days. After 30 days products are no longer eligible for refund or exchange.
In order to be eligible for a refund or exchange your item must be in its original packaging, if not customers must provide their own shipping-appropriate packaging at their expense. Items must also be unused and in the same condition in which they were delivered.
Refunds (if applicable)
Before a refund request can be reviewed the customer must submit a photograph of the item with a copy of the order receipt. Once a request has been reviewed, the customer will be notified via email whether the request has been approved or denied. Customers can be asked at any time to send their items back before a request is finally approved or denied. If this situation arises, the customer will be provided a shipping label and bill. Once the item has been received and reviewed, if the request is approved the shipping costs will be refunded along with the product.
If the customer has made a mistake on their order or has changed their mind about the product, they can still submit a refund request. A shipping label will be supplied to the customer, however the shipping fees to return the item will be charged to the customer.
All refunds will be processed as soon as there are approved and will be made to the original method of payment. Refunds may take a few days to appear in the customer’s bank or payment provider account depending on processing delays.
Late or missing refunds (if applicable)
If your refund has not appeared in your bank or payment provider account within 7-10 standard business days after receiving your refund confirmation email, please contact your bank and/or payment provider to see if the issue is with them. If the issue is not with your bank and/or payment provider, please contact us at email@example.com so we may assist you.
Sale items (if applicable)
All transactions for items on sale are final and not eligible for refunds. Some exceptions may apply such as damaged or defective items. In this case follow standard refund procedures mentioned previously.
Exchanges (if applicable)
To complete an exchange request customers must follow the refund request procedure but specify they desire an exchange and not a refund. Specifics for exchange eligibility are the same as refunds and subject to the same conditions.
Any shipping fees incurred to return an item will be charged to the customer. However, if the fault is ours and the customer is approved for a refund or exchange the fees will be refunded to the customer.
Products under Warranty
If you experience problems with products still under warranty, contact us at firstname.lastname@example.org so we can assist and provide you the proper information.